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Showing posts with label Customer Care. Show all posts
Showing posts with label Customer Care. Show all posts

MTN WHATSAPP NUMBER FOR CUSTOMER CARE SERVICES

MTN Nigeria is changing the face of Customer Care services with the launch of 5 dedicated Customer Care Whatsapp lines for their subscribers to reach out and get their issues solved. This will be the first time a telecommunication outfit in Nigeria will be doing this.

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In a message circulated today, MTN said:
Resolving customers’ queries is now so much easier! Customer Service is now available via Whatsapp on
09033000001, 09033000002, 09033000003, 09033000004, 09033000005

Remember you can reach them on twitter via the MTN Twitter Handle @MTN180
Have you try to resolve issues via the MTN whatsapp line, please share your experience via the comment box below.

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SOURCE: www.nairasquare.com

MTN Self Care App FAQ | Frequently Asked Questions

MTN Self Care App FAQ
Question:  WHAT IS MTN MOBILE SELF CARE APP?
            The MTN Mobile self-care app is a mobile application that allows customers process a wide-range of voice and data requests directly from their mobile phones.

Question:  WHO CAN USE MTN MOBILE SELF CARE APP?
            The mobile self-care app can be used by any MTN Nigeria prepaid, postpaid or e-postpaid customer who has the Customer ID and Security Key.

Question:  WHY DO I NEED A CUSTOMER ID?
            You need customer ID for additional security so no third party can have access to your application and make changes to your account.

Question:  WHY DO I NEED A SECURITY KEY?
            Your security key will ensure your data is secured on the MTN network.  During authentication the security key is transmitted over the secure channel.
            Login session timeout is maintained as 5 minutes, meaning the app will automatically logout 5 minutes of inactivity.

Question:  WHY SHOULD I USE MTN MOBILE SELF CARE APP?
With the MTN Mobile Self-Care app, you can:
*          Check your account profile
*          Check your recent account recharges
*          Subscribe to MTN callertunez, music and games on MTN Play
*          Subscribe to MTN callertunez, music and games on MTN Play
*          Check available balance and expiry data of your BlackBerry/Fastlink/mobile internet/Simple Surf data plan
*          Perform a Sim Swap on your lost/stolen MTN line
*          Purchase airtime or pay phone bills using your Interswitch ATM card
*          Retrieve your PUK code to unlock your SIM
*          Request for MTN Data Settings to manually connect to the internet

Question:  WILL I SUBSCRIBE OR ACTIVE THIS SERVICE?
            Yes, to use the MTN Mobile Self-Care app, you will simply send an SMS with  “CARE” to 5018.  A URL with the link to download the app will be sent as an SMS to your phone.

Question:  WHAT TYPE OF HANDSET CAN I USE TO ACCESS THE APP?
            The MTN Mobile Self-Care app is compatible with all types of mobile device platforms (phones and tablets) including Androids, IOS (Apple) BlackBerry and J2ME.

 Question:  WHAT HAPPENS WHEN THE APP DOES NOT GET DOWNLOADED ON MY DEVICE?
            If your device is supported and still having problem in installing the client – may be because of the low memory on the device.  Try uninstalling some application and install it again.

Question:  WHERE DO I LOCATE THE SELF CARE APP AFTER DOWNLOAD?
            In some J2ME devices you can find it under Applications, Java Applications, Games, File Manager, installations or any other folder that can be reached from the main menu of the phone. In some BlackBerry devices, it’s available under ‘installations’ (or) downloads folder.

Question:  HOW DO I RESOLVE THE ERROR MESSAGE UNABLE TO CONNECT?
            You will check if the mobile browser is working fine with the same setting that is used in the browser.  If this does not work then the issue could be because of the wrong APN Setting.
            << Click here to Configure you APN >>

Question:  HOW DO I RESOLVE THE ERROR MESSAGE: ERROR IN FETCHING DATA FROM SELF CARE NODE TRY AGAIN?
            You can try sending this request again, if this error message persist, call our customer care line on 180 or send a mail with details of this issues to customercare@mtnnigeria.net

Question:  HOW DO I RESOVLE THE ERROR MESSAGE UNABLE TO CONNECT ON ANROID HANDSET?
            This generally happens when the device is connected to the 3G and it is the known issue in the Android device.
            You will need to disable and enable the data connection.

Question:  CAN THE MOBILE APP WORK ON WI-FI?
            No.  At this point of time it works only over the GPRS/3G connection

Question:  HOW DO I CHECK SIM SWAP STATUS?
            The Self-care Client provides the “Transaction ID” after processing SIM Swap operation.  Use “Check Status” in “SIM SWAP” option and verify the status for the given transaction ID.

Question:  WHAT HAPPENS IF MOBILE APP IS NOT DISPLAYING RECENT CALLS/SMS/DATA/RECHARGE DETAILS?
            Your usage details will be available after 1 to 2 days only.  For example your usage for today will only be available a day or two days later.

Question:  HOW DO I KNOW MY DATA SUBSCRIPTION WAS SUCCESSFUL?
            SMS message will be sent to you on successful data plan subscription irrespective of whether the device is switched on or off.

Alternatively you can check via “My Balance” to check your data balance. 

DOWNLOAD | MTN MOBILE SELF CARE APP FOR MOBILE PHONES

MTN Recently launched an App called MTN mobile self care app.  This application is mobile app that could be downloaded on mostly every mobile phone to manage account transactions.  In order words, this application is designed to enable you enjoy a great level of convenience and control of your mobile account.  Enjoy a greater level of convenience and control of your mobile account with the new MTN mobile self-care application.
What is the MTN Mobile Self-Care App?
The MTN mobile self-care application is an app that you can download on your phone and use for managing your mobile account transactions from your phone real-time.

What can I do on the MTN Mobile Self-Care App?
You can easily perform the following transactions from your phone when you download the MTN mobile self-care app.
*          Check your account profile
*          Check your recent account recharges
*          Subscribe to MTN callertunez, music and games on MTN Play
*          Subscribe to MTN callertunez, music and games on MTN Play
*          Check available balance and expiry data of your BlackBerry/Fastlink/mobile internet/Simple Surf data plan
*          Perform a Sim Swap on your lost/stolen MTN line
*          Purchase airtime or pay phone bills using your Interswitch ATM card
*          Retrieve your PUK code to unlock your SIM
*          Request for MTN Data Settings to manually connect to the internet

How can I download the MTN Self Care App?
To download the app, simply do one of the following:
1.        Send an SMS keyword “CARE” to 5018. (SMS is free).  A link to download the app will be sent in an SMS to your phone.
2.        Visit the MTN Play wap portal (wap.mtnonlineplay.com) to download the application.
3.        Call the MTN Customer Care on 180 or visit my MTN Walk-in center to have the app link sent to your phone.

What devices can I use to download the self-care app?
The MTN Mobile self-care app works on all BlackBerry, iPhone and Android devices as well as all low-end phones that support J2ME.

What is the memory size of the MTN Self Care App?
You need a memory size of 1.5MB to download this app on your iPhone and android operating handsets and a memory size of 285kb to download on BlackBerry and 150kb for J2ME operating handsets.

MTN Self-Care application is now available on Facebook.  Click here to log into the MTN Self Care app on Facebook.

MTN CUSTOMER CARE CHANNELS | HOW TO MAKE MTN CUSTOMER CARE PICK YOUR CALL

MTN CUSTOMER CARE CHANNELS | HOW TO MAKE MTN CUSTOMER CARE PICK YOUR CALL

MTN Customer Care is Really Frustrating especially when you get something important to discuss with them!.  Having difficulty reaching MTN Customer Care via 180? This is a Complete Alternative Ways to get in touch with MTN Customer Service Centre and Easy way to make MTN Customer Care Pick your call in time.
MTN Customer Care Twitter:  https://twitter.com/MTN180  or https://twitter.com/mtnng
MTN DATA | MTN Official Twitter Account of MTN Nigeria….Tweet handle @MTN180
MTN Customer Care Facebook:  https://www.facebook.com/MTNLoaded
The team is available 24/7, to assist basis to attend to all your enquiries, complaints and basic service needs and resolve issues in good response time.

You can contact us in a number of ways:
*     Dial 180 from an MTN line, 23480310180 from other networks and +23480310180
*          Dial their self-help service 181 from an MTN line, 23480310181 from other networks and +23480310181 from outside the country.

How to Make MTN Customer Care Pick Your Call
As we early on said MTN Customer Care is Really Frustrating especially when you get something important to discuss with them!.

FOLLOW THIS SHORT, SIMPLE & EFFECTIVE STEPS

*          Dial 180 on your MTN Line
*          Listen Attentively to What the Automatic Answering Machine is saying
*          It will ask you to change your preferred Language option
*          Change your preferred language to Pidgin by Pressing 6 on your keypad
*          Press 0 to go to Customer Care Agent
*          It begins to Advertise MTN Sim Registration, wait a little and it will be picked by the available representative!.

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